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Salute to Home Care Nurses

During November Concordia Visiting Nurses and Concordia Hospice of Washington  honors our nurses, home care aides, therapists, and social workers who make a significant difference for the patients and families they serve. We believe these special caregivers play a key role in our health care system and in homes across our region. We’re so proud of these dedicated servants and we wish to recognize their work in caring for others in need.

This month, take a moment to thank the compassionate, skilled caregivers who work in the home care and hospice professions. Anyone who has ever been by a loved one’s side and seen the dedication and commitment home care and hospice workers bring to their jobs knows how much the field demands. All of us at Concordia Visiting Nurses and Concordia Hospice of Washington are grateful to these professionals, and we give thanks for their contributions to the healthcare industry!

For well nearly 20 years, Concordia Visiting Nurses has provided high-quality skilled nursing and a variety of therapy services to people in the communities we serve. We offer in-home hospice care as well as inpatient hospice care, offered exclusively at the standalone Donnell House.

For more information, visit www.concordiavn.org for office locations and contact information, an overview of services, and current career openings.


Kelli McClain, LPN
Harmony Home Healthcare

Since Kelli McClain, LPN began her journey with Harmony last September, she has consistently gone above and beyond to help us fulfill our purpose of building stronger communities by enriching the lives of others through memorable connections and extraordinary care. “Kelli has really been an asset to Harmony,” says Patient Care Coordinator, Shannon Gutwald. “She is a constant advocate for patient rights and ensures daily that their needs are met.”

In Kelli’s current role at Harmony, she has moved from the traditional home health setting to Private Duty, and she says that absolutely loves it.  She takes her role as a private duty nurse very seriously, and prides herself in solving any problems necessary in order to help her client.  “I feel I’m best at trying to get my clients what they need,” Kelli says. “I feel that I’m a good liaison between the client and their doctors and pharmacies.”  She also values the contributions she can make in her client’s lives each day by being able to make sure they are happy and well cared for.  Kelli clearly values relationships, and it shows in her work.  We are lucky to have her in the Harmony Family!


Courtney McKenna, LPN
Harmony Home Healthcare

During Courtney McKenna, LPN’s tenure at Harmony Home Healthcare, she has proven herself to be committed by choice to her clients and colleagues alike.  “Courtney has really shown a passion for compassion throughout her employment with Harmony,” says Patient Care Coordinator, Shannon Gutwald. “She is always willing to go above and beyond to help her patients and co-workers, oftentimes rearranging her schedule and working long hours to accommodate the needs of others.” 

Courtney describes herself as helpful and friendly, which are qualities that certainly shine in her everyday work.  Making her clients or patients happy gives her genuine happiness in return.  “I am compassionate regarding my patient’s comfort and care,” she says. “When I arrive for my shift and say ‘good morning’ to my patient, the smile he gives me warms my heart.”  She also prides herself in being attuned to her patient’s needs, enabling her to solve any issues quickly and correctly.

These are all traits of a truly exceptional nurse. 

We appreciate all of Courtney’s hard work, and are very grateful to have her in the Harmony Family!


Susan Helo, BSN, RN
Advantage Home Health Services

Susan Helo, BSN, RN, started with Advantage Home Health Services, LLC in March 2016 as a PRN employee. Susan has shown that her hard work and dedication to the company makes her a true advocate for our patients between doctors. Her passion to succeed in her position has transitioned her career. She has since become a full-time case manager and most recently a clinical manager of the Altoona, PA office in less than a year. Susan has strong communication, managerial and organizational skills. Her passion to learn all aspects of her job to have a well-rounded knowledge of home care shows in the educational pieces that she has shared with our staff and during orientations. Susan is always looking for ways to improve her processes which is why patients are constantly requesting her and receiving many company addressed compliments. She has excelled in caring for our HHOME model, a patient-centered service delivery model based on coordinating patient care through team-based care pathways and creating evidence-based practices to gain maximum patient benefits at minimum costs. As of late, Susan has volunteered her time on the weekend to travel to our Pittsburgh office and help cover patients. Susan Helo is a true asset to our team.


Jayne Clements, RN, CHNP
VITAS Healthcare
No Detail Too Small for VITAS Patient Care Administrator

Jayne Clements, RN, CHNP, sees her work in hospice work as more than a job. She says it is a career that allows her to meet the needs of patients at the end of life and offer them support, compassion and dignity.

Jayne is VITAS Healthcare’s patient care administrator and a strong hospice advocate, but she has more than 30 years of experience in clinical management and patient care. Jayne joined VITAS as a case manager 16 years ago and worked in different roles, including team manager and admissions manager, before becoming patient care administrator in 2016.

“My main objective is to make sure that our patients and families in crisis have all the information and support they need to make educated decisions,” says Jayne. “For me, no detail is too small if it can help give more comfort to our patients.”

“Jayne has devoted her career to serving patients and families,” says VITAS Healthcare General Manager Evalisa McClure. “Her vast experience in the healthcare field makes her a valuable member of our team.”

Jayne earned an associate degree in nursing from Westmoreland Community College in Youngwood, Pennsylvania. She is a member of the American Nephrology Nurse Association.  

Jayne heads outdoors for fresh air and exercise. She does a lot of landscaping work in her yard, goes for long walks and is exploring a new bike path in her community.


Kristin Prycl,
VITAS Healthcare
For Kristin Prycl, Hospice Was the Right Choice

When VITAS Healthcare Admissions Manager Kristin Prycl, RN, BSN, joined the company in 2007, she knew she had made the right decision.

With a bachelor’s degree in nursing from the University of Pittsburgh, Kristin had been providing care on the medical/surgical floor of a local hospital, where she interacted with many patients who were at the end of life.
“I loved the one-on-one time I spent with patients, and I saw the value of hospice in my interactions. I also realized that many people needed to be educated about the benefits of hospice when curative options are no longer viable,” says Kristin. “So when I got the chance to work with VITAS, I didn’t hesitate.” Starting as an admissions nurse, Kristin worked closely with patients and families, making sure that they received all the services they could get. For her, being able to help patients and families transition to hospice care, and navigate their last days with dignity and comfort, is very rewarding.

“Kristin is a great communicator and relentless in her effort to make sure that our patients and families get the best possible end-of-life care,” says VITAS Healthcare General Manager Evalisa McClure. “She truly believes in the value of hospice care and it shows in her daily work.”

Outside work, Kristin spends a lot of time with her two daughters and a menagerie of animals, which includes dogs, cats, bunnies and goats.

Joan Kaylor can be reached at JoanKaylor@hotmail.com. To learn more, visit www.JoanKaylor.com or https://www.facebook.com/joan.kaylor.

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