![]() |
||||
Medicare Advantage Plan Customer Satisfaction Steady as Cost Drives Plan Selection, J.D. Power Finds With enrollment in Medicare Advantage plans nearly doubling over the past decade - now reaching roughly 20.4 million Americans - health plans have been able to maintain consistently high levels of overall customer satisfaction. According to the J.D. Power 2019 Medicare Advantage Study,SM overall satisfaction with Medicare Advantage plans has increased slightly this year. “Approximately 10,000 people turn 65 every day in America and many are choosing Medicare Advantage plans helping private plan membership grow nearly 10% between 2018 and 2019,” said James Beem, Managing Director, Global Healthcare Intelligence at J.D. Power. “That’s 1.6 million beneficiaries being added to a relatively small number of health plans in a very short time frame. Even though health plans have been delivering a remarkably consistent customer experience, there is still room for improvement in the form of lowering costs for seniors, proactive communication around explanation of benefits and helping members coordinate healthcare.” Following are some of the key findings of the 2019 study:
Medicare Advantage Plan Customer Satisfaction Rankings Kaiser Foundation Health Plan ranks highest in Medicare Advantage member satisfaction for a fifth consecutive year, with a score of 833. Kaiser outperforms all other plans across four of the six factors that comprise the overall satisfaction index. Highmark (818) ranks second and Humana (803) ranks third. The study, now in its fifth year, measures member satisfaction with Medicare Advantage plans- also called Medicare Part C or Part D - based on six factors (in order of importance): coverage and benefits (29%); provider choice (17%); cost (15%); customer service (15%); information and communication (12%); and billing and payment (12%). The 2019 Medicare Advantage Study is based on the responses of 3,233 members of Medicare Advantage plans across the United States. It was fielded from January through March 2019. For more information about the 2019 Medicare Advantage Study, visit https://www.jdpower.com/business/resource/us-medicare-advantage-study ![]() |
![]() |
![]() ![]()
|
||
![]() Western Pennsylvania Guide to Good Health. All rights reserved. |