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![]() Patient-centered Approach, Real-time Technology Key to Harmony Home Healthcare's Success
"We're looking to bring harmony into clients' homes," said Jamie Bayer, director of community development for Harmony Home Healthcare. "We understand the trust that it requires to let someone you don't know into your home, and we take that concern seriously. Our team is committed to our core value, 'Integrity Trumps All.' We live by that and it is not a responsibility we take lightly." Harmony provides a range of services for clients in three different areas: Harmony Home Care, Harmony Home Healthcare and Harmony Pediatrics. Harmony Home Care provides personal care services such as bathing, toileting, light duty housework, companionship, grocery shopping, meal preparation and more. Harmony Home Healthcare offers skilled nursing services, including physical therapy, occupational therapy and speech therapy. "This is especially useful when someone has heart surgery, for example, and they want a nurse to stay with them in the evenings after they've returned home," explained Bayer. All of Harmony's medical staff are certified and licensed, and LPNs and aides work under registered nurse supervisors. They must pass a rigorous orientation that includes showing mastery of medical equipment including hospital beds and Hoyer lifts, and must pass an FBI background check, drug screen and TB test. "We make a point to hire caring, empathetic staff with exceptional backgrounds; we make sure that the right type of people come to your home," said Bayer, adding that referrals from satisfied clients are the backbone of Harmony's business. Harmony also uses technology to make sure that clients' needs are being met. "Using our Family Room services, families of our clients can go online and see what's happening in the home in real time," said Bayer. "For example, with a client's permission, his family in Ohio can log in and see how he is being cared for in Greensburg. "We also have a GPS system that documents if the caregivers show up on time, and if they are where they are supposed to be," he continued. "Our employees clock in by phone, and if they forget to do that, we call and check on the client right away to see if the caregiver is there. "While our use of technology is second to none, our patient-centered approach makes all of the difference," he added. To learn more about Harmony's services, visit www.homewithharmony.com or call 412-573-7338. ![]() |
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![]() Western Pennsylvania Guide to Good Health. All rights reserved. |