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UPMC Health Plan Earns Three Prestigious Stevie Awards® for Customer Service

PITTSBURGH (March 5, 2018) – The Stevie Awards recently announced that UPMC Health Plan has earned its top honors recognizing outstanding customer service.

UPMC Health Plan was named the Gold Stevie Award winner in three categories, including Best Back-Office Customer Service Team, Best Use of Technology in Customer Service, and Best Telesales Team for its Medicare sales and service group at the 12th annual Stevie Awards for Sales & Customer Service ceremony held in Las Vegas on Friday, Feb. 23.

More than 2,500 nominations were submitted to the Stevie Awards this year and UPMC Health Plan earned these top honors by beating out a field of national competitors that included organizations such as iHeartMedia, DISH Network, DHL Express, and 1-800-FLOWERS.com. Previous awardees include Delta Air Lines, Kohl’s Department Stores, and OppenheimerFunds.

“Our culture of service at UPMC Health Plan is a core component of everything we do and our member service and enrollment teams consistently provide best in class service and value to our members,” said Mary Beth Jenkins, senior vice president and COO at UPMC Health Plan. “These awards are further proof that we at UPMC Health Plan take great pride in our relationships with our members.”

“Our telesales teams provide top-of-the-class customer service for those calling about our Medicare plans, providing them with useful information and helping them navigate these important Medicare decisions,” said John Lovelace, president of government programs at UPMC Health Plan. “We’re especially proud of the sensitivity and compassion demonstrated by our telesales team.”

The Stevie Awards are the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide.

In 2017, UPMC Health Plan earned the Gold Stevie Award for large call center of the year in recognition of its Health Care Concierge program.

UPMC Health Plan has also been recognized by J.D. Power in both 2016 and 2017 as the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.”

The UPMC Insurance Services Division is owned by UPMC (University of Pittsburgh Medical Center) a world-renowned health care provider and insurer based in Pittsburgh, Pa. The UPMC Insurance Services Division – which includes UPMC Health Plan, WorkPartners, UPMC for Life, UPMC for You, UPMC for Kids, and Community Care Behavioral Health — offers a full range of group health insurance, Medicare, Special Needs, CHIP, Medical Assistance, behavioral health, employee assistance and workers' compensation products and services to more than 3.4 million members. For more information, visit www.upmchealthplan.com.

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